Frequently asked questions

Here are some of the most common questions we get from homeowners - covering everything from income and insurance to guest control and key management.

How does Hestia help me become a Superhost?
We optimize both bookings and ratings. With smart pricing, effective advertising, and five-star guest experiences. 

What happens to my personal belongings?
We pack up and store the belongings you don’t want on display, so that your home is ready for guests. 

My housing association doesn’t like Airbnb – what should I do?
They can disapprove of it, but they can’t ban it. We screen guests, maintain high standards, and always provide our contact details for full transparency.

Do I have to pay tax on my rent?
Yes, if you earn more than SEK 40,000 per year. We will help you with the documentation.

How do you set the rent?
We use smart AI pricing based on demand, season, size, and location. The rent is optimized daily on the platforms where the ad is posted.

How much can I earn?
We provide clear estimates based on your home and the current market. The goal is at least 40% higher income than if you rent out yourself.

What does the advertisement look like?
We collaborate with photographers and stylists and write texts that actually generate bookings.

How do you screen guests?
We check ratings, the purpose of the trip, and have personal contact with guests. If we discover even the slightest irregularities, we issue a warning immediately.

My home has its peculiarities – is that a problem?
On the contrary. We get to know your home and inform guests about things you think they need to know.

Can I set up a camera?
Outdoors only. Airbnb does not allow cameras indoors. We use sound sensors to prevent parties – discreetly and legally.

Is cleaning and laundry included?
Yes. Our partners clean and maintain to hotel standards.

How does check-in work?
We meet guests in person, hand over keys, provide them with all the necessary information and instructions, and share local tips – everything for a 5-star start to their stay.

What happens between visits?
We clean, change sheets, replenish consumables, and prepare a welcome package. It’s the first impression that counts.

What happens to my keys?
We log and manage them securely. What if a guest loses their key? We’ll take care of it!

When will I get paid?
Within 30 days after the guest has checked in.

What types of homes do you work with?
Hestia primarily handles premium accommodations in the Stockholm region. We cater to guests who want a genuine experience, quality, and comfort—and are willing to pay for it.

What insurance do I need and how am I protected when guests stay in my home?
Hestia does not provide primary building and home insurance. You must have a valid Swedish home or holiday‑home insurance (fritidshusförsäkring) that explicitly allows recurring rentals (short and long term). This policy should cover the building, fixed interiors and your basic owner liability.

If the home is a second home or summer house, your insurer will normally require a specific holiday home insurance (fritidshusförsäkring) plus an add‑on or clause for renting/short-term renting (uthyrning/korttidsuthyrning) so that guest stays through Hestia are not excluded. We always recommend that owners inform their insurer in writing that the property will be used for recurring short‑term rentals and request confirmation that guest‑caused damage is covered.

When book guest stays via platforms like Airbnb, their AirCover protection applies for guest‑caused damage and host liability, in addition to your own policy.